Your Order, Delivered with Care

At Shop Unlimited, we know how exciting it is to receive your order. Our team works hard to ensure your products are carefully prepared, packed and dispatched as efficiently as possible.

We aim to dispatch standard orders within 5-7 working days, with delivery normally handled by Royal Mail or Evri tracked services.

Our standard delivery charge is just £4.99 per order, regardless of how many items you purchase in a single order, subject to any delivery restrictions clearly communicated before checkout.

Delivery at a Glance

Dispatch and delivery are separate stages. Please allow time for both when estimating when your order will arrive.

1. Order Processing & Dispatch

Once you have placed your order, our team will begin preparing your items for dispatch.

We aim to dispatch most standard orders within 5-7 working days.

Working days generally exclude weekends and bank holidays.

During particularly busy periods, such as major promotional events, seasonal sales or periods of high order volumes, dispatch may occasionally take longer than our usual target.

If an item has a different or extended delivery timescale, this should be communicated on the relevant product listing or before you complete your purchase.

Our dispatch targets are estimates and do not remove our obligations under UK consumer law concerning agreed delivery dates and the timely delivery of goods.

2. Delivery Charges

Our standard delivery charge is £4.99 per order, including VAT where applicable.

This means you can purchase multiple products in one order without paying a separate standard delivery charge for each individual item.

Your applicable delivery charge will be displayed before you complete checkout.

Where any destination restrictions or alternative delivery arrangements apply, we will communicate the relevant information and costs before you commit to purchase.

3. Delivery Partners & Timescales

We use established delivery partners, including Royal Mail and Evri, to transport orders to our customers.

Once your order has been dispatched, delivery typically takes a further 5-7 working days.

Delivery times can vary depending on the delivery destination, operational conditions and the service used.

Although we work closely with our delivery partners, we cannot guarantee that every parcel will arrive on its estimated delivery date.

Shop Unlimited remains responsible for fulfilling its delivery obligations and ensuring goods reach you in accordance with your statutory rights.

4. Tracking Your Order

When your order has been dispatched, you will receive a dispatch confirmation containing tracking details, where available.

If you have a Shop Unlimited customer account, tracking information should also be available in your order history once it has been uploaded.

You can use your tracking number to follow the progress of your delivery through the relevant courier's website.

Please allow a little time after receiving your dispatch confirmation for the first tracking information to become available.

If you cannot locate your tracking details or believe your parcel is experiencing a problem, please contact our customer service team and we will be happy to investigate.

5. Jewellery & Watch Deliveries

We understand that watches and jewellery can be particularly special purchases, whether you're treating yourself or buying a gift.

All jewellery and watch orders are sent using a tracked delivery service, with our standard delivery charge of £4.99.

Watches normally require a 5-7 working day dispatch period to allow for our quality assurance procedures.

As part of this process, watches are individually inspected before dispatch to help ensure that they meet our quality standards.

Depending on the product, additional checks may include an assessment of its condition, presentation, packaging and supplied accessories.

Certain specialist watches, limited editions or products sourced from overseas suppliers may have longer delivery times. Where this applies, relevant timescales will be communicated before purchase.

We believe these extra checks are important in helping ensure that your watch arrives in the condition you expect.

6. Extended Delivery & Special Orders

Some products may be offered on an extended-delivery, pre-order or special-order basis.

This may include items supplied directly by a manufacturer, specialist products sourced from overseas, products made available ahead of general release or items requiring additional preparation.

Where a product has an extended delivery period, we will provide relevant information on the product listing or before your order is completed.

Extended-delivery products may therefore arrive later than our usual standard dispatch target.

If an unforeseen delay affects your order, please contact us. We will explain the situation and your available options in accordance with your contractual and statutory rights.

7. Orders Containing Multiple Products

Occasionally, items within the same order may be dispatched separately.

This can happen when products are held at different fulfilment locations, supplied by specialist partners or become ready for dispatch at different times.

If your order is sent in more than one parcel, your deliveries may arrive on different days.

Where applicable, separate tracking information will be provided for individual parcels.

We will not apply additional delivery charges solely because we choose to split your order into multiple parcels.

8. Delayed Deliveries

We do everything reasonably possible to dispatch and deliver orders within the expected timescales.

However, delays can occasionally arise due to circumstances such as severe weather, postal disruption, unusually high demand or courier network issues.

If your order is taking longer than expected, please contact our customer service team so that we can investigate.

Where no different delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being formed.

If we fail to deliver within an agreed or legally applicable period, you may have the right to require delivery within an additional reasonable period or, in certain circumstances, cancel the order and receive a refund.

Nothing in this policy restricts your statutory rights relating to late or failed delivery.

9. Missing or Lost Parcels

If your tracking information suggests that a parcel has been delivered but you have not received it, please contact us as soon as possible.

Where helpful, you may also wish to check whether your parcel has been left with an authorised recipient or at a delivery location you agreed to use.

Our team will investigate the issue with the relevant delivery provider and review the available delivery information.

If a parcel has been lost before responsibility for the goods has legally passed to you, we will provide an appropriate remedy in accordance with your statutory rights.

You do not need to pursue a courier claim yourself for a delivery failure for which Shop Unlimited remains legally responsible.

10. Damaged Parcels & Incorrect Deliveries

We take care when packing orders and work to ensure that products are protected during transit.

If your parcel arrives damaged, contains an incorrect product or appears to be missing an item, please contact us as soon as reasonably possible.

Photographs of the packaging and affected products may help us investigate the issue more quickly, although providing photographs is not a condition of exercising your statutory consumer rights.

We will assess the situation and arrange an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and your legal entitlements.

Please retain the affected product and packaging where reasonably possible until our team has advised you on the next steps.

11. Delivery Addresses

Please check that your delivery address, postcode and contact information are accurate before completing your order.

If you notice an error after placing an order, please contact us promptly.

We will do our best to assist with a correction where possible, but address amendments may not be available once a parcel has been dispatched.

Where an incorrect address supplied by the customer prevents successful delivery, additional arrangements may be necessary.

Any additional charges or proposed changes will be explained where applicable, and we will act in accordance with our contractual and legal responsibilities.

12. Returns & Refunds

If you need to return a product, please refer to our Returns & Refunds Policy for full details of eligibility, return arrangements and statutory cancellation rights.

Our voluntary 30-day returns policy applies to eligible items, subject to the conditions explained in that policy.

For change-of-mind returns, customers are generally responsible for return postage where this has been properly communicated and the law permits.

Where goods are faulty, damaged or incorrectly supplied, we will meet our legal responsibilities concerning reasonable return costs.

Need Help with Your Delivery?

Our friendly customer service team is here to help with delivery questions, tracking enquiries, missing parcels and other order-related concerns.

Telephone: 0203 763 5894

Email: info@shopunlimitedlive.com

Please have your order number available when contacting us, so we can assist you as quickly as possible.