This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services or interact with us.

Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you.

• Contact details: name, address, email, phone number
• Financial information: payment details and transaction history
• Account information: login details, preferences, settings
• Transaction data: purchases, returns, and browsing activity
• Communications: messages sent to customer support
• Device data: IP address, browser type, identifiers
• Usage data: how you interact with our website

How We Collect Your Information

• Directly from you when you use our Services or contact us
• Automatically via cookies and similar technologies
• From service providers (e.g. payment and delivery partners)
• From trusted partners and third parties

Information from Business Acquisitions

As part of our growth, Shop Unlimited Live may acquire businesses or customer databases.

In 2025, we acquired The Craft Store and its associated customer database. As a result, we may hold personal information such as names and email addresses from former Craft Store, Create and Craft, or Hochanda customers.

This information is used for compatible purposes, including relevant updates and offers.

You can opt out at any time using the unsubscribe link in our emails or by contacting info@shopunlimitedlive.com .

How We Use Your Information

• To process orders, payments, and returns
• To manage your account and personalise your experience
• To send marketing communications (where permitted)
• To improve our website and services
• To prevent fraud and maintain security
• To comply with legal obligations

How We Share Information

• With Shopify and service providers (payments, delivery, analytics)
• With marketing partners (where permitted)
• Within our corporate group
• As required by law or legal processes
• In connection with business transactions (e.g. acquisitions)

Shopify

Our store is hosted by Shopify, which processes personal data to provide and improve our Services. For more information, please review Shopify’s Privacy Policy.

Security & Retention

We take appropriate measures to protect your personal data. Information is retained only as long as necessary to provide our Services and meet legal obligations.

Your Rights

Under UK GDPR, you have rights including access, correction, deletion, and restriction of your personal data.

You may also opt out of marketing communications at any time.

International Transfers

Your data may be transferred outside the UK or EEA using appropriate safeguards such as Standard Contractual Clauses.

Contact Us

Email: info@shopunlimitedlive.com
Address: Nene House, Nene Valley Business Park, Oundle, PE8 4HN, United Kingdom