Refund policy
Returns & Refunds Policy
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at info@shopunlimitedlive.com . We will then provide the correct returns address for your item.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalised products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item is eligible, please contact us before returning.
Exchanges
The quickest way to receive a replacement item is to return your original item and place a new order once your return has been accepted.
Cooling-Off Period (EU Customers)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned unused, with tags, in original packaging, and with proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you to confirm whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at info@shopunlimitedlive.com .
This policy is provided in addition to your statutory rights under UK consumer law.